Shipping, returns, refunds & cancellation

1. Who this applies to

This policy applies to every order placed on the BuyGrow store at buygrow.co.in (and buygrow.in once it launches). BuyGrow is a brand of Sri Renugadevi Associates, Coimbatore. Products on BuyGrow are sold by sellers on our marketplace; BuyGrow manages the platform, payments and customer support for every order.

Where a product page shows a different return or delivery condition for that product, the product page applies to that product. This policy is part of our terms and conditions.

2. Shipping charges

Shipping is free on all orders, with no minimum order value. All prices on BuyGrow include GST.

3. Delivery areas and times

• We deliver to pincodes served by our courier partners. Enter your pincode on the store to check whether we deliver to you and to see the expected delivery date.
• Delivery usually takes 2 to 7 days after dispatch, depending on your pincode and the courier. The delivery date shown on the store is an estimate. Same-day or rush delivery isn't guaranteed unless it's confirmed for your order.
• Once your order ships, you'll receive a tracking number by email and SMS. You can track the parcel on the courier's website, and see all your orders in your account on the store.
• To change your delivery address, contact us with your order number before the order ships.
• If you're not available, the courier will try again or leave the parcel at a nearby pickup point, and you'll be notified by SMS.
• Deliveries can be delayed by courier issues, weather, strikes, public holidays or other events outside our control. If your order is late, contact us and we'll follow it up.
• Please give a correct address and an active phone number. If a delivery fails because the address is wrong or nobody is available after repeated attempts, the order may be returned to the seller. Contact us and we'll help you sort it out.

4. Damaged, wrong or defective items

If your order arrives damaged, has a manufacturing defect, is the wrong item, or is materially different from its description, tell us within 7 days of delivery. Share your order number, the reason, and clear photos or a video of the item, the packaging and the shipping label. An unboxing video helps us resolve the issue faster.

We'll review your request and tell you whether it's approved within 3 business days. If it is, we'll arrange a replacement of the same item where stock permits, or a full refund.

Damage in transit and factory defects are reviewed as defect claims. Damage caused by use after delivery isn't covered.

5. Returns

We accept returns only for items covered by section 4: products with a verified manufacturing defect, products damaged in transit, and wrong items or items materially different from their description, reported within 7 days of delivery.

We don't offer returns or exchanges for a change of mind, or for size or colour preference. Please check the size guide and product details before you order.

Returned items must be:

• unused and in the same condition you received them;
• in their original packaging, with all tags, labels and accessories; and
• sent back with the invoice or order number.

To start a return, contact us by phone, WhatsApp or email with your order number, the reason and your photos or video. Please don't send an item back until we've approved your claim. Once we approve it, we'll tell you how to send the item back.

Returned items are inspected when they reach the seller. If an item doesn't meet the conditions above, we may send it back to you instead of issuing a refund, and we'll tell you why. Instead of a refund, we may offer a replacement of the same item, subject to stock.

6. What isn't covered

Returns, refunds and replacements aren't available for:

• a change of mind, or size or colour preference;
• minor variations in colour, texture or specifications that don't materially affect how the product works, including differences caused by screens and lighting;
• damage caused by use, misuse or improper handling after delivery;
• products made, printed or personalised to your order, such as printed T-shirts or personalised gifts, unless they're defective;
• orders refused at delivery without a valid reason; and
• items marked "non-returnable" on the product page.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019.

7. Refunds

You'll get a refund when:

• a return or claim under sections 4 and 5 is approved and, where we ask for the item back, it passes inspection;
• an order is cancelled before dispatch, by you, the seller or us;
• we receive your payment but can't process the order because the item is out of stock; or
• an order isn't delivered, except where the delay or failure is covered by section 3.

How refunds work:

• Refunds go back to the original payment method (UPI, card or net banking).
• We process approved refunds within 5–7 business days of receiving and inspecting the returned item, or of approving a cancellation or claim.
• Depending on your bank or payment provider, it can take 7–14 working days for the money to show in your account.
• If only part of an order is defective or not delivered, we refund that part. If a returned item shows signs of use or damage that we didn't cause, we may issue a partial refund.
• As shipping is free, there are no shipping charges to deduct from your refund.
• Please contact us before raising a chargeback with your bank or card issuer, so we can resolve the issue quickly.

8. Cancellations

If you cancel

You can cancel an order free of charge any time before it is dispatched. Contact us with your order number. Once the order has shipped, it can't be cancelled. Orders for products made or personalised for you may not be cancellable once work has started.

If we or the seller cancel

An order may be cancelled if the item is out of stock, the price or details on the listing were clearly wrong, the address can't be served, or the order looks fraudulent. If that happens, we'll tell you and refund the full amount you paid.

9. Contact us

For help with delivery, returns, refunds or cancellations:

• Phone and WhatsApp: +91 88255 71118
• Email: buygrowindia@gmail.com or info@buygrow.in
• Address: Sri Renugadevi Associates, 320, 1st Floor, Kamarajar Road, Varadarajapuram, Uppilipalayam Post, Coimbatore, Tamil Nadu – 641015

If you're not satisfied with how your issue was handled, contact our grievance officer, Sampath Kumar S.